The Hub.
This is the digital companion to The Review Kit. Some cards in the kit have a QR code that brings you to the relevant walkthrough. Each walkthrough contains detailed information that builds on what’s on the card.
Getting set up.
The two technical setups the kit asks you to do once.
Fixing your Google Business Profile
If something on your Google profile isn’t quite right (claimed ownership, opening hours, photos) here’s how to fix each one.
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Setting up your WhatsApp counter card
Step by step walkthrough for getting your WhatsApp Business counter card up and running, with the latest version of the app.
View walkthroughGetting better at it.
More examples and templates for using the kit week by week.
The four-beat method, by trade
Examples of the asking method adapted for cafés, salons, takeaways, florists, and more. Borrow the wording that fits your shop.
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What short reviews look like
Real examples of short, honest Google reviews from small businesses across different trades. So customers can see what one true sentence looks like.
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Replying to reviews
Templates and examples for replying to Google reviews, including the not-so-good ones. Short and steady wins.
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